Last night in Canberra, Kinetic IT’s Simon Dorst (Manager, Service Management Service) was presented with the highly acclaimed ITSM Champion of the Year Award at the 21st itSMF Australia Annual Gala Awards dinner.
This award recognises a service management practitioner who, over the past year, has displayed outstanding personal and professional skills to advance industry recognition of service management through their professionalism, innovative thinking and the delivery of significant value to their organisation, customers and the wider service management community.
Also, in an unprecedented event, Simon Dorst and fellow Kinetic IT colleague, Michelle Major-Goldsmith (Manager, Service Management Capability) were co-awarded the prestigious Thought Leader of the Year Award. Usually presented to an individual, this year the judging panel recognised both Simon and Michelle’s equal and collaborative contribution to fresh, innovative thinking in the field of IT Service Management. They also acknowledged their ground-breaking work in SIAM™ (Service Integration and Management), where, as Lead Architects, they managed the development and codification of SIAM knowledge and played a key role in the production of the SIAM Professional Body of Knowledge, a freely available and downloadable resource.
In celebrating both Simon and Michelle, and Kinetic IT’s, success at the awards, Mark Parker, General Manager Digital Transformation said, “I’m extremely proud of Simon and Michelle’s achievements in both the ITSM and SIAM space. They’ve contributed a significant amount to the ITSM community, from delivering free webinars and participating at industry conferences, to championing thought leadership through various blogs, articles and other publications covering a variety of subjects in service management, IT and leadership.”
Earlier this year, Kinetic IT started delivering the SIAM Professional Certificate Course, run by Simon and Michelle. This two-day accredited course provides an ideal opportunity for delegates to expand their knowledge on the design and implementation of a SIAM ecosystem using the roadmap approach. The course also engages gamification to encourage in-depth exploration of key concepts and the application of SIAM guidance in a practical way.
The SIAM Professional Certificate Course is available in most major Australian cities throughout the remainder of 2018. If you would like more information, please contact firstname.lastname@example.org.