Kinetic IT is an Accredited Training Provider and Examination Centre. All course material, trainers and procedures have been independently audited to comply with the international syllabus.

All our trainers have extensive experience implementing the principles, delivering practical insights into the application of the theory concepts in a real world setting. Courses are designed to encourage a high degree of involvement and participation with maximum group sizes of 12. Theory is mixed with discussions and practical exercises to make sure that the concepts and terminology are not only understood but can be readily applied after the course.

The ITIL® Service Management Framework

The IT Infrastructure Library® (ITIL) is universally recognised as the most practical and widely applicable framework for Service Management. It forms the basis for the international standard (ISOIEC 20000) and is used by government, multi-nationals, global service providers and many other organisations.

The latest iteration of ITIL provides guidance through the Service Lifecycle of Strategy, Design, Transition, Operation and Improvement.

ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The SIAM™ Methodology

SIAM is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM has a different level of focus to traditional multi-sourced ecosystems with management, integration, assurance, and coordination to ensure that the customer organisation gets maximum value from its service providers.

SIAM™ is a registered trade mark of EXIN.

In-House Training

Kinetic IT can deliver our course in-house, either at your premises or utilising our facilities. In-House training offers many benefits, not the least in price, which is based on the course and not the number of participants.

Price & Quality Guarantee

We are confident in our trainers and training programs. Should you be offered a more competitive fee on a comparable course, we are happy to consider matching or improving our course fee. Also, In the unlikely event a participant fails an examination, we offer the opportunity to resit once, at no charge.

Request Training

To book one of our scheduled programs or request a customised course, complete the Training Request Form

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