ITIL® 4 Foundation Certificate in IT Service Management

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Course Summary

The ITIL® Foundation Certificate in IT Service Management course provides the ideal basis for any IT Staff member to learn about the concepts, principles, processes and functions of the globally recognised ITIL Service Management framework. ITIL 4 is the latest iteration (released in 2019) and has been designed to help organisations meet the increasing demand from today’s complex digital environment. It expands previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation.

The purpose of the ITIL Foundation certificate is to certify that the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework. Candidates can expect to gain knowledge and understanding in the following:

  • Understand the key service concepts
  • Understand how the ITIL guiding principles can help an organisation
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices in detail, including how they fit within the service value chain.

This internationally recognised training course is suitable for all levels of experience. The target group of the ITIL Foundation Certificate in IT Service Management is drawn from:

  • Individuals at the start of their journey in service management
  • Service management professionals that are working within an organisation that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to ongoing service improvement
  • Existing ITIL qualification holders wishing to update their knowledge.


Whilst the basic ITIL Foundation course provides a fundamental understanding of the ITIL concepts, Kinetic IT has created additional guidance which we offer on day 3 of the course, after the examination.  This will complement the Foundation course, providing those valuable practical insights.

In a simulated environment, attendees experience how using, or not using, best practices impact on their ‘work’. This is a great opportunity to get better acquainted with the service management principles; no theory and taking place after the exam, focussing on real-life experiences.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Available Dates

This course is available to start on the following dates:

Ground Floor, 30 The Esplanade, Perth
24-26 March 
21-23 April 
16-18 June 
Level 5, 24 Mitchell Street, Darwin
9-11 June 
Level 7, 717 Bourke Street, Melbourne
10-12 March 
Level 1, 201 Elizabeth Street, Sydney
31 March - 3 April  
Level 1, 73 Northbourne Avenue, Canberra
12-14 May 
3-5 June 
Additional Information

The classroom course will be held over three days, including the exam.