ServiceNow Services

Unlock smarter, faster business transformation with ServiceNow.

Kinetic IT is your trusted ServiceNow partner, bringing extensive real-world experience to deliver customer-focused, technically superior solutions. We solve complex challenges, drive meaningful business transformation, and unlock true value for your organisation.

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NEED TO KNOW

Your trusted ServiceNow partner.

Service page icons for key benefits Solve wickedly impossible problems

Industry leading workflows.

Using our expertise and the power of ServiceNow to tackle your toughest challenges with innovative, effective solutions and agile workflows to optimise, unite and align your organisation.

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Customer focused.

Relationships are at the heart of everything we do, and we are focused on achieving the best  possible outcomes for our customers, acting as a trusted partner to deliver solutions which match the unique needs of their organisation and industry.

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Harness combined expertise.

We combine our in-depth product knowledge and real-world platform experience with our extensive Service Management expertise and technical excellence to deliver solutions which are not only impactful but also seamlessly integrate into your operations.

WHY IT MATTERS

Transforming the engine room of your business.

Imagine your business as a high-performance race car, roaring down the track. Every component, from the engine to the tires, needs to work in perfect harmony to achieve peak performance. ServiceNow is like the meticulous pit crew that keeps your race car in top condition. At Kinetic IT, we’re the seasoned crew chief who understands every nuance of the engine and every strategy for the race.

By partnering with Kinetic IT, you gain access to a team that is trusted by Australian organisations to elevate employee experiences, boost productivity, and drive scalable growth. Our expertise extends across consulting, service management, service integration, and cyber security, ensuring that your investment in ServiceNow yields fit-for-purpose solutions and award-winning service delivery.

With Kinetic IT, your business isn’t just running; it’s racing ahead with precision and agility.

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OUR SOLUTIONS

How we can help.

Consultancy Services

We guide organisations through every stage of their ServiceNow journey with a focus on delivering strategic value and solving complex challenges. Our consultancy services ensure you achieve a clear vision, maximise your investment, and address any unique issues which may arise.

Align vision and strategy with business objectives

Optimise the value of your ServiceNow investment

Tackle complex challenges with innovative solutions

Guide platform health and governance establishment

Implementation and Integration Services

We excel in implementing, enhancing, and expanding ServiceNow across your organisation. Our implementation and integration services operate with a commitment to technical excellence and value creation, ensuring your ServiceNow applications are implemented, enhanced, and integrated seamlessly for optimal performance and maximum return on investment.

Platform implementations or re-implementations

Establish or expand platform applications

Process uplift and optimisation

Integration establishment and enhancement

Managed Support Services

Kinetic IT offers a holistic approach to managing your ServiceNow platform, providing a comprehensive suite of services that ensure its stability, currency, utility and performance. Our managed support services cover every aspect of the platform, including support, maintenance, enhancement, architecture and governance, so it continues to deliver operational value.

Maintain platform data, functionality, performance and security

Application of platform patches and upgrades

Design, develop and release of enhancements

Governance of platform architecture and development

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Our Partners
Leverage our ServiceNow partnership. We offer expertise across technology workflows (ITSM, ITOM, and security solutions), employee workflows (HR, etc.), and customer workflows (customer service management, field service).
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ServiceNow Partner.

Learn more about how Kinetic IT partners with ServiceNow to help Australian organizations streamline their workflows and thrive in today’s digital landscape.
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Our Partners.

Digital transformation that’s smarter and faster. Partnering with you to deliver industry leading workflows.

Get started with ITSM.

Unlock seamless IT operations with Kinetic IT. Contact us to discover how our ITSM solutions can optimise your IT environment.
OUR PROMISE

Benefits of working with us.

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At Kinetic IT, we are committed to delivering solutions with technical excellence, ensuring that every aspect of your ServiceNow implementation is executed to the highest standards. Our team of experts brings real-world, demonstrable experience across various industries, allowing us to design and implement solutions that match the specific needs of your organisation. We value trust, honesty, and customer experience, fostering strong, transparent partnerships with our clients. By choosing Kinetic IT, you’re selecting a partner who is dedicated to your success, with a proven track record of delivering results that make a difference.

WORKS WELL WITH
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Cut through the confusion and deliver precise solutions that streamline your IT processes and operations.
Managing multiple service providers for increased innovation, user experience and operational excellence.

Enterprise Service Management
(ESM)

Overcome inefficiency and unify your organisation under a cohesive, enterprise service framework.
WORKS WELL WITH

Service Integration & Management (SIAM).

ITSM is all about managing your IT services to keep everything running smoothly. Service Integration and Management (SIAM), on the other hand, takes it up a notch by coordinating services from multiple suppliers. If ITSM is managing a local footy team, then SIAM is managing the entire league. Kinetic IT is perfectly primed to combine ITSM and SIAM to ensure your IT services are reliable and all your service providers are on the same page.

For more information, get in contact with our Service Integration & Management experts.

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