How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, with 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
Kinetic IT is trusted by Australian organisations to elevate employee experiences, increase productivity, and enable scale and growth. With its nationwide practice and expertise, Kinetic IT knows how to maximise your investment in the Now Platform® and transform your business.Â
The result? Fit-for-purpose solutions, award-winning service delivery, and consistent customer satisfaction. Kinetic IT’s strategic offering is complemented by extensive consulting, service management, service integration, and cyber security experience. We get IT.
We’re industry standouts when it comes to understanding customers. Our team of ServiceNow specialists will work with you every step of the way to help you navigate the complex world of technology, optimise your operations, and maximise your business outcomes. From strategy to implementation, we offer end-to-end solutions to drive your success and get the best from your technical and people investments.
Our national practice gets you access to industry-leading expertise tailored for Australian organisations across multiple industries. Our team of certified ServiceNow professionals have a track-record for forging enduring relationships and understanding your unique business needs. We’ll provide you with a solution that streamlines your operations, reduces costs, and increases productivity.
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