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Accredited IT Training Courses.

Kinetic IT is an accredited training provider and examination centre. All course material, trainers and procedures are independently audited and comply with all corresponding international syllabuses.

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Accredited
IT Training Courses.

Kinetic IT is an accredited training provider and examination centre. All course material, trainers and procedures are independently audited and comply with all corresponding international syllabus.

Accredited Training Provider

Extensive Experience.

Our accredited trainers are proficient in delivering real-world insights and contextual learning experiences. Courses are designed to encourage participation and collaboration. We combine theory with practical exercises to ensure principles, concepts and terminology is easily understood and can be readily applied in the workplace.

ITIL® Service Management Framework.

ITIL® is universally recognised as the most practical and widely applicable framework for Service Management. It underpins the international standard ISO/IEC 20000 and is employed by Australian and global service providers across government, private and public sectors. It’s latest version, ITIL 4, is designed to help organisations meet increasing demands from today’s complex IT and OT environments. Building on previous versions, ITIL 4 provides an end-to-end operating model for the delivery and operation of technology-enabled products and services and enables IT teams to play a crucial strategic role in enabling digital transformation.

ITIL® and the Swirl logo are registered trademarks of the PeopleCert Group. Used under licence from PeopleCert. All rights reserved.

The SIAM™ Methodology.

SIAM is a management methodology that can be applied in a multi-supplier environment.  The SIAM model supports cross-functional, cross-process, and cross-provider integration and creates an environment where all parties know their role and responsibilities in context of the ecosystem, are empowered to deliver, and are held accountable for the outcomes expected by them.  Collaboration and end-to-end focus are at the core of the SIAM model, as well as the culture and working practices of the SIAM ecosystem. It adds functional elements and governance structures to support these behaviours and allows cohesion across value networks.

SIAM™ is a registered trademark of EXIN.

ITIL & SIAM training courses next available dates:

ITIL® 4 FOUNDATION.

CourseLocationStart DateEnd DateDuration
ITIL® 4 FoundationMicrosoft Teams21 Oct, 202424 Oct, 20244 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams11 Nov, 202414 Nov, 20244 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams2 Dec, 20245 Dec, 20244 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams20 Jan, 202523 Jan, 20254 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams17 Feb, 202520 Feb, 20254 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams11 Mar, 202514 Mar, 20254 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams7 Apr, 202510 Apr, 20254 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams12 May, 202515 May, 20254 x 1/2 days
ITIL® 4 FoundationMicrosoft Teams3 Jun, 20256 Jun, 20254 x 1/2 days
The ITIL 4 Foundation Certificate in IT Service Management course provides the ideal basis for any IT professional to learn the concepts, principles, processes and functions of the ITIL Service Management framework. Released in 2019, ITIL 4 is the current version designed to help organisations meet increasing demands and evolving challenges stemming from today’s complex digital environment. It expands on previous versions by providing a practical and flexible basis to support organisations on their digital transformation journey.This internationally recognised training course is suitable for all levels of experience, including:
  • Professionals at the beginning of their career in service management;
  • Experienced professionals working in an organisation that has adopted and adapted ITIL into its operations;
  • Existing ITIL-qualified professionals who wish to update their knowledge or advance their credentials.
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ITIL® SPECIALIST.

Create, Deliver & Support Certification (CDS)
CourseLocationStart DateEnd DateDuration
ITIL® 4 Specialist CDSMicrosoft Teams25 Feb, 202527 Feb, 20253 days
Every service organisation needs to establish, implement and support the services they are engaged to deliver, as well as understand the skills and competencies required to be effective. The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.The ITIL 4 CDS course is a freestanding qualification but is also a Specialist module of the ITIL 4 Managing Professional (ITIL MP) stream.  This course does not cover the technical aspects of service management.  Instead, it discusses the necessary activities across all four dimensions of service management to create and manage effective and streamlined services.  Accordingly, the CDS module is suited to experienced ITIL practitioners responsible for the design, development, delivery and support of IT-enabled services and digital products and services, including:
  • Individuals continuing their journey in service management;
  • ITSM managers and aspiring ITSM managers;
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

ITIL® SPECIALIST.

Monitor, Support and Fulfil (MSF)
CourseLocationStart DateEnd DateDuration
ITIL® 4 Specialist MSFMicrosoft Teams18 Mar, 202520 Mar, 20253 days
ITIL® 4 Specialist MSFMicrosoft Teams17 Jun, 202519 Jun, 20253 days
The ITIL® 4 Monitor, Support and Fulfil (MSF) course is focused on the practices that support effective service management. This course is designed to equip professionals with the necessary skills and knowledge to manage service delivery. The course will also enhance customer experiences by applying concepts, techniques, and strategies to day-to-day tasks, providing the best levels of value both strategically and operationally. The purpose is to provide participants with the understanding of key concepts, principles, value and challenges of five of ITIL® 4’s management practices: This internationally recognised training course is suitable for all levels of experience, including:
  • Incident Management
  • Service Desk
  • Service Request Management
  • Monitoring and Event Management Practice
  • Problem Management

This course is suited to experienced ITIL® practitioners working in or managing ITIL® practices and processes.

ITIL® SPECIALIST.

High Velocity IT (HVIT)
CourseLocationStart DateEnd DateDuration
ITIL® 4 Specialist HVITMicrosoft Teams15 Oct, 202417 Oct, 20243 days
ITIL® 4 Specialist HVITMicrosoft Teams1 Apr, 20253 Apr, 20253 days
Digital organisations need to provide rapid and immediate responses to customer needs because they demand quick action, whether they are internal or external.  The ITIL 4 Specialist High Velocity IT (HVIT) course provides guidance that further explores the concepts introduced in ITIL 4 Foundation, while talking about challenges that modern enterprises face – like how to adopt agile ways of working and to understand how an organisation can be more automated, smarter and accessible for the digital age.This internationally recognised training course is suitable for all levels of experience, including:
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments.

ITIL® MANAGING PROFESSIONAL.

CourseLocationStart DateEnd DateDuration
ITIL® Managing ProfessionalMicrosoft Teams10 Dec, 202412 Dec, 20243 days
The ITIL 4 Managing Professional course provides participants with an innovative delivery to obtain the Drive Stakeholder Value (DSV) and Direct, Plan, and Improve (DPI) certifications needed to obtain the ITIL 4 Managing Professional qualification.The Managing Professional (MP) has been created for IT practitioners working within technology and digital teams across businesses. It provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.The target audience for this qualification is operations and people managers or those aspiring to these roles. In particular, those involved in shaping direction and strategy, developing a continually improving team, managing and integrating stakeholders, focusing on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.
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SIAM™ FOUNDATION.

CourseLocationStart DateEnd DateDuration
SIAM™ FoundationMicrosoft Teams7 Oct, 202410 Oct, 20244 x 1/2 days
SIAM™ FoundationMicrosoft Teams9 Dec, 202412 Dec, 20244 x 1/2 days
SIAM™ FoundationMicrosoft Teams10 Feb, 202513 Feb, 20254 x 1/2 days
SIAM™ FoundationMicrosoft Teams24 Mar, 202527 Mar, 20254 x 1/2 days
SIAM™ FoundationMicrosoft Teams19 May, 202522 May, 20254 x 1/2 days

Service Integration and Management (SIAM) has seen a growth in adoption following the trend towards multisource and distributed services. This accredited SIAM Foundation Course provides an ideal opportunity for delegates to expand their knowledge in the area of service integration and management.

The purpose of the SIAM Foundation Certificate is to certify that the candidate has gained knowledge of the SIAM terminology, structure and basic concepts and has comprehended the core principles of SIAM practices. The participants of the SIAM Foundation Certificate course are drawn from professionals worldwide, who have an interest in the practices of SIAM. Furthermore, it also targets practitioners that want to implement this methodology in an organisation, particularly those professionals who are already working with IT Service Management processes.

SIAM™ PROFESSIONAL.

CourseLocationStart DateEnd DateDuration
SIAM™ ProfessionalMicrosoft Teams22 Oct, 202424 Oct, 20243 days
SIAM™ ProfessionalMicrosoft Teams24 Jun, 202526 Jun, 20253 days
Building upon the concepts presented in the SIAM Foundations Certificate course, the SIAM Professional Certificate is an accredited course that expands participants detailed knowledge of service integration and management.  Participants will learn about the integrated process approach of SIAM, including designing, building and implementing SIAM governance, management and operating models.The course focuses on the key areas of the SIAM roadmap, including the following stages:
  • Discovery and Strategy;
  • Plan and Build;
  • Implement; and
  • Run and Improve.
The SIAM Professional Certificate is an internationally recognised qualification.  Candidates who successfully complete the SIAM Professional Certificate can analyse, plan, build and govern a multiservice provider environment.
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Price & Quality Guarantee.

We are confident we provide the best value and quality training. Therefore, if you have a genuine better offer from a competitor, we are always happy to see if we can match or improve on that. Also, in the unlikely event you fail the examination, we offer our candidates one free resit. This way you will always get the best result for the best price with our training.
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Acknowledgement of Country

Kinetic IT acknowledges the Traditional Owners of the lands on which our crew, customers and communities live and work across Australia. We acknowledge the enduring connections Aboriginal and Torres Strait Islander people have with land, sea, and community, as the oldest continuous culture in the world. We pay our respects to the Elders past and present and commit to ensuring that we operate in a fair and ethical manner that respects Aboriginal and Torres Strait Islander peoples’ rights.