Training.

Kinetic IT is an accredited training provider and examination centre. All course material, trainers and procedures are independently audited and comply with all corresponding international syllabus.

Training.

Kinetic IT is an accredited training provider and examination centre. All course material, trainers and procedures are independently audited and comply with all corresponding international syllabuses.

Courses Currently being offered by Kinetic IT

(Tap or click course for more information.)

Accredited Training Provider

Extensive Experience.

Our accredited trainers are proficient in delivering real-world insights and contextual learning experiences. Courses are designed to encourage participation and collaboration. We combine theory with practical exercises to ensure principles, concepts and terminology is easily understood and can be readily applied in the workplace.

ITIL® Service Management Framework.

ITIL® is universally recognised as the most practical and widely applicable framework for Service Management. It underpins the international standard ISOIEC 20000 and is employed by Australian and global service providers across government, private and public sectors. It’s latest version, ITIL 4, is designed to help organisations meet increasing demands from today’s complex IT and OT environments. Building on previous versions, ITIL 4 provides an end-to-end operating model for the delivery and operation of technology-enabled products and services and enables IT teams to play a crucial strategic role in enabling digital transformation.

ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.

The SIAM™
Methodology.

SIAM is a management methodology that can be applied in a multi-supplier environment.  The SIAM model supports cross-functional, cross-process, and cross-provider integration and creates an environment where all parties know their role and responsibilities in context of the ecosystem, are empowered to deliver, and are held accountable for the outcomes expected by them.  Collaboration and end-to-end focus are at the core of the SIAM model, as well as the culture and working practices of the SIAM ecosystem. It adds functional elements and governance structures to support these behaviours and allows cohesion across value networks.

SIAM™ is a registered trademark of EXIN.

Accredited Training Provider

Extensive Experience.

Our accredited trainers are proficient in delivering real-world insights and contextual learning experiences. Courses are designed to encourage participation and collaboration. We combine theory with practical exercises to ensure principles, concepts and terminology is easily understood and can be readily applied in the workplace.

ITIL® Service Management Framework.

ITIL® is universally recognised as the most practical and widely applicable framework for Service Management. It underpins the international standard ISO/IEC 20000 and is employed by Australian and global service providers across government, private and public sectors. It’s latest version, ITIL 4, is designed to help organisations meet increasing demands from today’s complex IT and OT environments. Building on previous versions, ITIL 4 provides an end-to-end operating model for the delivery and operation of technology-enabled products and services and enables IT teams to play a crucial strategic role in enabling digital transformation.

ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.

The SIAM™
Methodology.

SIAM is a management methodology that can be applied in a multi-supplier environment.  The SIAM model supports cross-functional, cross-process, and cross-provider integration and creates an environment where all parties know their role and responsibilities in context of the ecosystem, are empowered to deliver, and are held accountable for the outcomes expected by them.  Collaboration and end-to-end focus are at the core of the SIAM model, as well as the culture and working practices of the SIAM ecosystem. It adds functional elements and governance structures to support these behaviours and allows cohesion across value networks.

SIAM™ is a registered trademark of EXIN.

Course

ITIL® 4 FOUNDATION.

Course Name
Location
Upcoming Dates
ITIL 4 Foundation
Perth
April 13-15
ITIL 4 Foundation
Microsoft Teams
April 19-22
ITIL 4 Foundation
Microsoft Teams
May 3-6
ITIL 4 Foundation
Microsoft Teams
May 24-27
ITIL 4 Foundation
Microsoft Teams
June 1-4
ITIL 4 Foundation
Perth
June 15-17

The ITIL 4 Foundation Certificate in IT Service Management course provides the ideal basis for any IT professional to learn the concepts, principles, processes and functions of the ITIL Service Management framework. Released in 2019, ITIL 4 is the current version designed to help organisations meet increasing demands and evolving challenges stemming from today’s complex digital environment. It expands on previous versions by providing a practical and flexible basis to support organisations on their digital transformation journey.

This internationally recognised training course is suitable for all levels of experience, including:

Course

ITIL® 4 MANAGING PROFESSIONAL TRANSITION.

Course Name
Location
Upcoming Dates
ITIL Managing Professional Transition
National Kinetic IT Offices
May 17-22

The ITIL 4 Managing Professional Transition course provides a cohesive understanding of the key elements from the ITIL 4 Foundation course as well as each of the four Managing Professional modules:

Upon completion, course participants will be able to understand:

Course

ITIL® SPECIALIST.

Create, Deliver & Support Certification (CDS)
Course Name
Location
Upcoming Dates
ITIL Specialist: Create, Deliver & Support
National Kinetic IT Offices
March 22-24
ITIL Specialist: Create, Deliver & Support
National Kinetic IT Offices
Jun 29-Jul 1

Every service organisation needs to establish, implement and support the services they are engaged to deliver, as well as understand the skills and competencies required to be effective. The ITIL 4 Specialist Create, Deliver and Support (CDS) course further explores the concepts introduced in ITIL 4 Foundation, while also considering challenges faced by today’s enterprises – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

The ITIL 4 CDS course is a freestanding qualification but is also a Specialist module of the ITIL 4 Managing Professional (ITIL MP) stream.  This course does not cover the technical aspects of service management.  Instead, it discusses the necessary activities across all four dimensions of service management to create and manage effective and streamlined services.  Accordingly, the CDS module is suited to experienced ITIL practitioners responsible for the design, development, delivery and support of IT-enabled services and digital products and services, including:

ITIL® SPECIALIST.

High Velocity IT (HVIT)
Course Name
Location
Upcoming Dates
ITIL Specialist: High Velocity IT
National Kinetic IT Offices
March 29-31

Digital organisations need to provide rapid and immediate responses to customer needs because they demand quick action, whether they are internal or external.  The ITIL 4 Specialist High Velocity IT (HVIT) course provides guidance that further explores the concepts introduced in ITIL 4 Foundation, while talking about challenges that modern enterprises face – like how to adopt agile ways of working and to understand how an organisation can be more automated, smarter and accessible for the digital age.

This internationally recognised training course is suitable for all levels of experience, including:

Course

SIAM™ FOUNDATION.

Course Name
Location
Upcoming Dates
SIAM Foundation
Microsft Teams
May 10-13

Service Integration and Management (SIAM) has seen a growth in adoption following the trend towards multisource and distributed services. This accredited SIAM Foundation Course provides an ideal opportunity for delegates to expand their knowledge in the area of service integration and management.

The purpose of the SIAM Foundation Certificate is to certify that the candidate has gained knowledge of the SIAM terminology, structure and basic concepts and has comprehended the core principles of SIAM practices. The participants of the SIAM Foundation Certificate course are drawn from professionals worldwide, who have an interest in the practices of SIAM. Furthermore, it also targets practitioners that want to implement this methodology in an organisation, particularly those professionals who are already working with IT Service Management processes.

Course

SIAM™ PROFESSIONAL.

Course Name
Location
Upcoming Dates
SIAM Professional
National Kinetic IT Offices
June 8-10

Building upon the concepts presented in the SIAM Foundations Certificate course, the SIAM Professional Certificate is an accredited course that expands participants detailed knowledge of service integration and management.  Participants will learn about the integrated process approach of SIAM, including designing, building and implementing SIAM governance, management and operating models.

The course focuses on the key areas of the SIAM roadmap, including the following stages:

The SIAM Professional Certificate is an internationally recognised qualification.  Candidates who successfully complete the SIAM Professional Certificate can analyse, plan, build and govern a multiservice provider environment.

Price & Quality Guarantee.

Kinetic IT can deliver training in-house, either at your premises; onsite using our training facilities; or virtually. We are confident in our trainers and training programs. Should you be offered a more competitive fee on a comparable course, we are happy to consider matching or improving our course fee. In the unlikely event a participant fails an examination, we will offer an opportunity to re-take the exam once, at no extra charge.

For more information, please contact 
education.learning@kineticit.com.au

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