The Australian Department of Defence has selected Australian-owned technology services provider Kinetic IT for a two-year contract, with options to extend to a maximum of four years, to deliver mission-critical ICT Service Desk, Switchboard, and Base Services Contact Centre services.
Under the agreement, Kinetic IT will continue to deliver ICT Service Desk and Switchboard services while expanding its support to include the Base Services Contact Centre, a new national capability providing Defence personnel with rapid assistance for on-base enquiries and services.
Kinetic IT has been a trusted partner of the Department’s ICT ecosystem since 2019, consistently delivering high-quality, resilient services in complex, mission-critical environments.
Kinetic IT Managing Director for Defence and Federal Government, Leighton Freene, said being endorsed by Defence to continue our partnership across the service desk, switchboard and now Base Contact Centre Services is an extremely proud moment for the organisation. He acknowledged the commitment and effort that Kinetic IT’s Defence support teams put in each and every day.
“We are honoured to continue our collaboration with the Australian Department of Defence and to deliver these services. Defence plays a critical role in Australia’s national security, and we are proud to provide the ICT capabilities that support its mission.
“This agreement recognises the strength of our sovereign solutions; the technical capability of our staff and our dedication to evergreen customer service.”
Kinetic IT brings world-class sovereign ICT capability and expertise to highly complex and sensitive environments. As a proudly Australian technology partner, Leighton says, the company is committed to delivering innovation, efficiency, and security in ICT Managed Services.
The company has 250 Australian Government Security Vetting Agency (AGSVA) cleared personnel dedicated to Department of Defence systems, with more than 700 additional AGSVA-cleared personnel across a national workforce of over 1,500 employees.
Kinetic IT maintains a strong commitment to Australian-first employment, local SME partnerships, First Nations owned businesses, and Veterans and First Responders pathways. With a proven track record in rapid service delivery under high-pressure scenarios, the company continues to support Defence operations globally.
Founded more than 25 years ago, Kinetic IT is one of Australia’s largest privately-owned ICT services providers. The company delivers critical services to federal and state government, Defence, and key infrastructure sectors. Kinetic IT was first awarded an ICT Service Desk contract with Defence in 2019; this latest agreement continues six years of successful partnership.
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