Enterprise Service Management

Drive service transformation across your organisation.

Kinetic IT enhances operations with Enterprise Service Management (ESM) solutions, automating workflows and removing silos to ensure consistent service across departments—partner with us to unify your organisation.

NEED TO KNOW

What is Enterprise Service Management.

Enterprise Service Management (ESM) applies service management principles and practices across the entire organisation, such as those commonly used in IT service management (ITSM). ESM aims to enable organisations to improve efficiency, service delivery, and outcomes by extending these practices beyond IT to other business functions, such as human resources, finance, facilities, and customer service.
Critical components of ESM include
Infrastructure and platform Mission critical mindset

Standardisation.

Implementing consistent processes and workflows across different departments.
Infrastructure and platform Maximise uptime and efficiency

Automation.

Leveraging tools and technologies to automate repetitive tasks and streamline operations.
Infrastructure and platform Maximise uptime and efficiency 1

Integration.

Ensuring seamless collaboration and communication between various business units.

Infrastructure and platform Mission critical mindset

Customer-Centric Approach.

Focusing on delivering value to both internal and external customers.

Infrastructure and platform Maximise uptime and efficiency

Performance Metrics.

Using data and analytics to measure and improve service performance and outcomes.

By adopting ESM, organisations aim to enhance overall service quality, reduce operational costs, and foster a more agile and responsive business environment.
WHY IT MATTERS

Drive efficiency across the board by making every department a service champion.

Enterprise Service Management (ESM) can serve as the backbone that unifies your organisation, enabling every department—from HR to Finance to Facilities—to deliver consistent, high-quality services. It acts as the engine driving your business, ensuring each function operates with the precision and efficiency needed to stay competitive. By implementing ESM, you eliminate silos, streamline processes, and create a cohesive service experience that boosts productivity and accelerates your organisation’s success.
AdobeStock 582413566
kineticit circle red 400
OUR SOLUTIONS

How we can help.

Consultancy Services

Kinetic IT leverages its extensive IT Service Management expertise and wealth of industry experience to enable other business functions to identify and define transformations that streamline and improve process interaction, leading to valuable customer outcomes.

Transformation with ServiceNow

We excel in at facilitating digital transformation using ServiceNow technology. We combine our pedigree in process and vast experience in ServiceNow to design, build, enhance, and expand ServiceNow across your organisation.

ServiceNow Managed Services

Kinetic IT offers a holistic approach to managing your ServiceNow platform, providing a comprehensive suite of services that ensure its stability, currency, utility and performance. Our managed support services cover every aspect of the platform, including support, maintenance, enhancement, architecture and governance, so it continues to deliver operational value.

OUR PROMISE

Benefits of working with us.

AdobeStock 468349385 scaled
kit circle red 600

Proven Expertise.

We are experienced Enterprise Service Management specialists with demonstratable experience designing and managing ESM processes.

Customer-centric.

Our team strongly focuses on developing solutions that match our customers' specific context, including leveraging domain-specific knowledge across various industries.

Trusted Partner.

We place relationships at the heart of what we do. We work with our customers in an open and honest manner, enabling customers to trust that we will do what we say we will do.

WORKS WELL WITH

Hybrid & public cloud services (GRC).

A strong infrastructure and well-managed platforms are critical to any successful business. Enhance these foundations with hybrid and public cloud solutions that complement and expand your IT capabilities. Our services seamlessly integrate cloud technologies with your existing setup, providing flexibility, scalability, and cost efficiency while keeping your digital operations secure and performant.

Cut through the confusion and deliver precise solutions that streamline your IT processes and operations.
Learn more about how Kinetic IT partners with ServiceNow to help Australian organizations streamline their workflows and thrive in today’s digital landscape.

Unify Your Business with ESM.

Partner with Kinetic IT to implement ESM solutions that streamline operations, automate workflows, and streamline your organisation for consistent service delivery.

Understanding ITSM in practice​
kineticit circle red 400