Written by Dan Spada, Principal, Service Integration, Kinetic IT
There’s a digital evolution rolling through Australian industries. Gartner predicts that in 2024, Australia’s IT spending will grow from 7.8% to 12.8% — that’s in excess of $133 billion dollars.
In other words, a lot. This growth appears to be driven by investments in automation and digital workflows, as Australian organisations look to optimise their IT infrastructure and find ways to make operations more efficient.
More than 55% of organisations are predicted to move their workloads to the public cloud by 2025. Simultaneously, Australian businesses are now facing cyber threats every 6 minutes, thanks to the increasing sophistication of ransomware, phishing and malware attacks.
What’s becoming clear is the need for Australian organisations to take a more robust, security-first approach to IT Service Management and Enterprise Service Management (ESM) than ever before. Organisations must ensure they partner with the right ServiceNow providers who possess the proven experience and capability to deliver valuable business outcomes.
What is the ISG Provider Lens™?
When it comes to finding the right ServiceNow partner, ISG Provider Lens™ studies are reliable frameworks that can inform and empower key decision-makers.
The ISG Provider Lens™ ServiceNow Ecosystem Partners Report is an independent report that assesses ServiceNow providers based on their expertise and ability to deliver real results. In 2024, 25 providers were assessed across three quadrants:
- ServiceNow Consulting Services
- ServiceNow Implementation and Integration Services
- ServiceNow Managed Services Providers
DOWNLOAD INSIGHTS: ISG PROVIDER LENS SERVICENOW ECOSYSTEM PARTNERS 2024 REPORT
Our Results in the ServiceNow Ecosystem Partners Report
With the Australian technology landscape evolving so rapidly, understanding which ServiceNow partners can guide you through this transformation is essential. Whether you’re modernising your IT operations or expanding your ESM footprint, the report helps you identify partners who can support you from design, planning, right through to delivery and ongoing optimisation.
I’m happy to say that in 2024 Kinetic IT was recognised as a Service Integration ‘Leader’ across all three ServiceNow quadrants. As we’ve collaborated with ServiceNow for over 14 years, it was fantastic to have our position affirmed.
Kinetic IT recognised as a ‘Leader’ at the 2024 ISG Provider Lens awards
‘Leader’ in ServiceNow Consulting
Our leadership in Consulting reflects our ability to help organisations plan their ServiceNow journey, from identifying pain points to building tailored solutions. With certified ServiceNow professionals on our team, we can design and build solutions that streamline processes, drive operational efficiency and transform service delivery. We recognise the successful solutions require change support to be adopted successfully, allowing expected value to be realised. In support of this outcome, we offer capabilities to enable change to be enacted and sustained over the long term.
‘Leader’ in ServiceNow Implementation & Integration
Our recognition as a leader in ServiceNow Implementation and Integration services underscores our ability to deliver substantial improvements in workflow and productivity through the strategic application of service management principles. By leveraging our expertise in deploying and integrating ServiceNow, we streamline and automate processes, reducing manual effort and empowering the business to focus on value generating activities.
‘Leader’ in ServiceNow Managed Services
Once ServiceNow is up and running, ongoing support is essential to ensure it continues to deliver value. Our leadership in Managed Services means we don’t just implement the platform and walk away—we stay with you for the long haul. We provide continuous monitoring, optimisation, and support, ensuring that your systems are always performing at their best and are secure, especially given the rise in cyber threats across Australia.
As a recognised leader across all three quadrants in the ISG Provider Lens™ ServiceNow Ecosystem Partners Report, Kinetic IT has the proven expertise to deliver exceptional results, whether you’re looking for strategic guidance, implementation services, or ongoing managed support for your ServiceNow environment.
Connect with us today to learn how we can help you transform your organisation and maximise your ServiceNow investments.
