Kinetic IT has been officially recognised as a SIAM Assured (SSA) Service Partner by global specialist network Scopism – the first in Australia and second globally to be awarded the accreditation.
This milestone reflects over a decade of Kinetic IT’s trusted leadership, deep expertise, and continued innovation in Service Integration and Management (SIAM).
The SIAM Assured accreditation is awarded to organisations that demonstrate advanced capability, operational maturity, and a proven commitment to service excellence within complex, multi-provider environments.
Kinetic IT’s recognition follows a rigorous, evidence-based assessment and aligns with the internationally endorsed SIAM Bodies of Knowledge (BoK) – foundational frameworks Kinetic IT specialists helped define since the very beginning.
“This is about shared success,” said Michael North, CEO of Kinetic IT. “Service integration is not just a back-office function – it’s a strategic enabler that unlocks value across the enterprise.
“Our SIAM Assured accreditation gives our customers and partners confidence that they’re working with an integrator who brings structure, insight, and dependable execution.”
“Service integration is not just a back-office function – it’s a strategic enabler that unlocks value across the enterprise."
“Achieving Scopism SIAM Assured (SSA) status is no small feat,” said Scopism founder Claire Agutter. “Successfully passing the assessment requires demonstration of a deep understanding of service integration principles, a commitment to best practice, and the ability to demonstrate real-world capability through outcomes delivered to multiple clients. Kinetic IT’s SSA accreditation reflects not only their dedication to delivering high-quality outcomes for their customers, but also their maturity as a SIAM service provider.
“This recognition provides independent assurance to customers and partners that Kinetic IT can deliver SIAM effectively in complex, multi-vendor environments. We’re proud to welcome them to the growing group of organisations setting the global standard for SIAM delivery and to build on their long-standing relationship with Scopism and contribution to SIAM best practices.”
"Kinetic IT’s SSA accreditation reflects not only their dedication to delivering high-quality outcomes for their customers, but also their maturity as a SIAM service provider."
Kinetic IT Service Line Manager – Service Integration & Systems, Michelle Major-Goldsmith, heralded the news.
“This accreditation is more than a badge – it’s an endorsement of our people, our practices, and our promise to deliver customer value through intelligent, integrated services.”
“As lead architects of the SIAM Bodies of Knowledge and longstanding contributors to the global SIAM community, we’re proud to see our decade of investment in thought leadership and service excellence formally acknowledged.”
"We’re proud to see our decade of investment in thought leadership and service excellence formally acknowledged.”
Building the blueprint for global service integration.
Kinetic IT has a foundational relationship with SIAM. As a founding member of the Scopism SIAM Architect Team, Kinetic IT has co-authored every major iteration of the SIAM BoK, including the upcoming 2025 refresh. These globally adopted frameworks have shaped the way governments, critical infrastructure operators, and enterprise organisations around the world manage and evolve their service ecosystems.
Beyond authorship, the company has played a defining role as a thought leader in the community through partnering with Scopism to sponsor annual global SIAM surveys, facilitating shared learning opportunities, and mentoring organisations through their own SIAM transformations.
“We’ve helped define what good SIAM looks like but more importantly we’ve proven our ability to deliver it,” said Michelle. “This accreditation confirms what our customers already know: that Kinetic IT can not only design complex service integration strategies, but also embed and sustain them in live environments.”
“We strongly believe that SIAM is not a list of services, how many tools you bring in, or how big the operation is. SIAM is about a mindset, an energy, a way of being and showing up,” Kinetic IT Principal Consultant, SIAM, Adam Martin said. “It is about meeting the rocks that need lifting head on, remaining curious, focused on ‘what is important now’ for the outcomes, and doing so while supporting high performance team culture.”
"[SIAM] is about meeting the rocks that need lifting head on, remaining curious, focused on ‘what is important now’ for the outcomes, and doing so while supporting high performance team culture.”
In reviewing Kinetic IT’s accreditation application, the assessor said:
“Kinetic IT has demonstrated a world-class level of maturity, leadership, and operational excellence across every element of the Scopism SIAM Assured (SSA) assessment model. What has been presented throughout this assessment represents … true embodiment of SIAM as both a delivery discipline and a leadership standard. Kinetic IT’s influence on the global SIAM community … sets a benchmark for how sovereign service integration capability should operate at scale.”
Confidence for customers, clarity for outcomes.
For Kinetic IT’s diverse customer base – spanning defence, government, emergency services and essential infrastructure – this new recognition translates into tangible value.
Whether orchestrating the performance of dozens of suppliers in a national department or streamlining service governance in a state agency, the SIAM Assured credential offers independent validation of Kinetic IT’s capacity to operate at scale, with precision.
The accreditation also reflects Kinetic IT’s commitment to continual improvement, with a focus on evolving customer needs, industry trends, and real-world results. Through its investment in scalable frameworks, local delivery expertise and ongoing professional development, the company continues to raise the bar in service management capability.
Raising standards, leading change.
In a technology landscape defined by complexity, Kinetic IT remains grounded in the belief that integration is a catalyst for transformation.
Being recognised as a Scopism SIAM Assured Service Partner positions Kinetic IT among a global cohort of high-performing service integrators. But more than that, it reinforces the company’s reputation as a trusted partner that enables its customers to unlock greater value, reduce risk, and build resilient, adaptive operating models.
“This recognition is the result of years of dedication, from our frontline integration specialists to our global community of collaborators,” said Michelle. “But the real reward is the trust of our customers, and the outcomes we help them achieve.”
Learn more about Kinetic IT’s approach to service integration and our SIAM capability.
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