Kinetic IT has been re-awarded a five year All of Government Service Centre agreement in the Northern Territory (a three year initial contract, with a two year extension available) – reconfirming its position as one of Australia’s leading ICT managed services providers.
During the 4.5 years since Kinetic IT first arrived in the NT, the company has demonstrated a strong commitment to local industry and community development, implementing programs such as Connected Classrooms, Connected Communities and its Supplier Network Program to support employment and education in the Territory.
This latest contract will see the Australian-owned company support over 20,000 Northern Territory Government (NTG) employees across the Territory via its ICT Service Centre services.
The provision of services will cover not only the ICT Service Centre itself, but also Service Integration and Management responsibilities (with end-to-end delivery across a multi-service provider environment), management of the NTG’s Service Management toolset and integrated service reporting.
“We’re so excited to not only build on our existing relationship with the NTG, but to continue to support the development of IT in the wider Territory community, my team and I are so proud to be able to genuinely make a difference here in the NT,” says John Clelland, Kinetic IT’s Northern Territory Account Director.
Since the initial contract signing in 2010, Kinetic IT and the NTG have been jointly recognised by the customer service industry, winning the National title for ‘Service Excellence in a Service Desk/ Help Desk’ at the Customer Service Institute of Australia Awards in October this year. In October 2013, Kinetic IT and NTG also won the Northern Territory category of the same award.
Further recognition came earlier this year, when a project to optimise the existing Service Centre resulted in Kinetic IT and the NTG being named ‘Service Desk Project of the Year’ category finalists at the itSMF Australia’s IT Service Management Industry Awards.
“Kinetic IT’s continued relationship with the NTG demonstrates the high calibre of professional IT services and talent we have locally available. As a recognised employer of choice, we have every intention to nurture future talent right here in the NT, as well as throughout Australia,” says Kinetic IT CEO Terry North.
