Northern Territory Government (NTG) and Kinetic IT have been announced the winners of the National 2015 Australian Service Excellence Award for ‘Service Excellence in a Service Desk/ Help Desk’.
This is Kinetic IT and NTG’s second consecutive national win for this category, and third consecutive state win, after undergoing a rigorous judging process conducted by the Customer Service Institute of Australia (CSIA).
The Hon. Peter Styles MLA attended an event to present the national award to the winning team in recognition of their achievement.
“Customer service has always been the cornerstone of what both NTG and Kinetic IT do, so being recognised once again by CSIA is incredibly important to both organisations,” says Kinetic IT CEO Terry North.
Kathleen Robinson, Chief Executive Department of Corporate and Information Services, NTG adds “The NT Government’s ICT procurement strategy is based on a customer service and industry best practice model. This is focussed on continuous improvement in service delivery and responsiveness to all the public servants who rely on efficient ICT services to enable them to deliver their front line services to the Territory community.”
“The Northern Territory Government faces the challenge of providing services to people across more than 1.3 million km² (including some very remote locations). We’re proud to be their partner in delivering consistent, award-winning service,” comments North.
“Our aim is to have a positive impact in the Territory that expands beyond our IT services – that’s why we’re passionate about providing local sponsorships, education in schools and workforce initiatives like traineeships and cadetships.”
