Insights: Announcement

ITIL Process Expertise a Big Attraction for IT Customers

Kinetic IT signs a contract with SA Water for service management processes and tools

Kinetic IT has been selected to work with SA Water to initiate a project to implement service management processes, assist with service management tool selection and potentially assist in the service management tool implementation.

Kinetic IT was chosen due to our unique position of using the proposed implementation methodologies and ITIL processes in supporting both our outsourced customer base and numerous external customers. The scope of this contract requires Kinetic IT to apply both business and technical consulting resources to addressing SA Water’s service management and tool consolidation objectives whilst considering the existing toolset functionality and integration requirements.

SA Water is in the early stages of the Service Management implementation and Kinetic IT has provided further information to assist with future phases of work, namely tool selection and tool implementation services.  Kinetic IT is delighted to have been awarded this contract and views this engagement as a strategic opportunity to grow our business in this state.

ISG Provider Lens™ ServiceNow Ecosystem Partners 2024 Report.

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