Insights: Announcement

A Truly National Service – Northern Territory Expansion

Kinetic IT wins contract to provide ICT Services to the Northern Territory Government of Australia (NTG)

Kinetic IT will be operating the All-of-Government ICT Service Centre for the Northern Territory which is due to commence on 01 June 2010.  This is a strategic package of work under the Northern Territory Government’s recently awarded ICT outsourcing arrangements.  Kinetic IT will be employing more than 60 staff locally in Darwin to provide frontline service, support and strategic service management across all ICT service providers.

The Northern Territory Government of Australia (NTG) recently awarded contracts as part of a Request For Tender (RFT) process that commenced in July 2009. The initial term of the contract is three years with options to extend.

The purpose of the RFT was to select organisations that can provide services covering the following packages: a central Service Centre, Network Management, Desktop and Server Management, Voice Telephony Management, Voice Carriage, Data Carriage, Internet Carriage and the supply of Hardware to the NTG and its 21 agencies spread across approximately 550 urban and remote sites throughout the Northern Territory.

The NTG has chosen a multi-vendor ICT sourcing arrangement to drive competition and cost efficiencies.  Kinetic IT has been entrusted with the critical Service Centre package of work which will be the central hub between NTG users and the other service providers.  The Service Centre is responsible for IT Service Management processes, toolsets and reporting. A key focus of this role is to drive continuous service improvement across the end to end delivery of services across the service provider group for NTG.

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