Technology solutions provider Kinetic IT has once again been recognised for its industry-leading expertise in digital transformation as an Australian ServiceNow provider.
Free download: Get exclusive access to the ISG Provider Lens™ ServiceNow Ecosystem Partners 2024 Report. Compare provider strengths, challenges, and competitive differentiators.
The latest ISG Provider Lens™ findings reaffirm Kinetic IT’s position as a trusted ServiceNow partner of more than 14 years, delivering service integration and intelligent workplace solutions for both public and private sector customers across Australia.
Like the 2023 report, Kinetic IT is one of few Australian owned and operated IT providers to be identified as a ServiceNow leader alongside global players currently operating in the Asia-Pacific market.
Australian ServiceNow provider Kinetic IT a ‘Leader’
Kinetic IT has been identified as a comprehensive “Leader” across all three critical areas of expertise in the ISG Provider Lens™ ServiceNow Ecosystem Partners 2024 survey:
- ServiceNow Managed Services
- ServiceNow Consulting Services, and
- ServiceNow Implementing & Integration Services.
Find out more about Australian ServiceNow provider Kinetic IT
Kinetic IT’s Principal for Service Integration, Dan Spada, hailed the news as a testament to the efforts of the nation-wide team.
“We are immensely proud to be recognised as a leading Australian ServiceNow provider. Our continued growth as a national service integration leader shows the dedication of our crew to deliver strategic customer-centric solutions that streamline enterprise technology.
“We’ve invested in our crew, our industry relationships, and our partnership with ServiceNow, and now we’re seeing the great impact we can make within this ecosystem.
“Our placement in this year’s ISG Provider Lens™ illustrates the journey our national practice has been on, particularly in the last 12-24 months, to expand our product and service offerings without compromising quality.
“This rapid progression reflects our dedicated crew, the satisfaction of our clients and commitment to benchmarking ourselves to stay accountable. We don’t just say we’re experts, we go out of our way to validate it – reflected in our outstanding customer satisfaction score for the services we deliver, and our placement in this year’s ISG Provider Lens™.”
With significant advancements in generative AI, and a growing emphasis on efficiency and productivity in Australian organisations, Dan says trusted partners such as Kinetic IT and enabling technologies like ServiceNow are integral to keeping ahead of change. Industry reports such as ISG Provider Lens™ can provide organisations with confidence and support to select the right partner.
“We’re focused on preparing our customers to practically adopt and embed emerging technologies such as generative AI, and to ensure comprehensive offerings continue to serve the needs of our customers.
“Our enduring partnership with ServiceNow and provision of these solutions are enhanced by our expertise in cyber security, cloud & data, and service integration and management. This positions Kinetic IT to continue delivering exceptional services for customers, and reinforces our status as a trusted Australian partner for digital transformation services nationwide.”
READ MORE: 3 ServiceNow AI Tools Revolutionising IT Service Delivery
What is the ISG Provider Lens™?
The ISG Provider Lens™ ServiceNow Ecosystem Partners 2024 survey considers multiple factors including service quality, innovation, market presence, and customer satisfaction, to identify leaders in each category.
Kinetic IT’s demonstrated leadership, insightful advice, strategic planning, and customised solutions to help clients maximise the value of their ServiceNow investments are key factors that have led to the company’s placement in the ISG Provider Lens™ survey.
At the same time, Kinetic IT’s expertise in ServiceNow integration allows clients to seamlessly integrate ServiceNow with other enterprise systems, ensuring data consistency, process automation, and improved cross-functional collaboration.
Following a year of significant wins and new customers, Dan says the ServiceNow team isn’t slowing down.
“We’re not stopping here; the landscape is constantly evolving, so Kinetic IT will continue to enhance our ServiceNow offerings and build on our strengths.”
READ MORE: Is Generative AI Friend Or Foe To ServiceNow Developers?
About Kinetic IT – an Australian ServiceNow leader
Australian organisations trust Kinetic IT to elevate employee experiences, increase productivity, and enable scale and growth. With its nationwide practice and expertise, Kinetic IT knows how to maximise your investment in the Now Platform® and transform your business.
The result? Fit-for-purpose solutions, award-winning service delivery, and consistent customer satisfaction. Kinetic IT’s strategic offering is complemented by extensive consulting, service management, service integration, and cyber security experience.
Free download: Get exclusive access to the ISG Provider Lens™ ServiceNow Ecosystem Partners 2024 Report. Compare provider strengths, challenges, and competitive differentiators.
Find out more about Kinetic IT’s ServiceNow services and solutions.
