Insights: Announcement

Kinetic IT wins $35 million IT managed services contract for Northern Territory Government

Leading Australian-owned IT managed services specialist Kinetic IT has been announced as the Northern Territory Government’s preferred provider for the next four years.

This new engagement will see Kinetic IT and the Northern Territory Government (NTG) continue to build on a long and enduring partnership spanning more than 15 years. During this time almost 400 crew have started or progressed their ICT careers, with many still contributing to the industry in the Territory today.

Under the new $35 million contract, announced early March 2023, Kinetic IT will deliver IT Service Centre and Service Management Services for the entire NTG organisation, including the recently onboarded Northern Territory Department of Education.

This latest contract will see the Australian-owned company support more than 20,000 NTG employees via its ICT Service Centre. It will also see Kinetic IT continue its focus on industry participation, to bring more Territorians into the ICT sector, with community partners GTNT Group, ACS, itSMF, the Northern Territory Chamber of Commerce, Territory Proud, ISACNT and ICTNT.

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Group Executive for Government, Education and Critical Infrastructure, Wayne Berriman, said he was pleased Kinetic IT’s proposal to retain NTG had been successful.

“Congratulations to our Darwin team for this achievement. Their outstanding commitment and customer service over many years meant we could demonstrate the capability and values the Northern Territory Government were looking for beyond any doubt.

“The Top End is a unique and wonderful place, with people I’m proud to say are part of our crew. I’m looking forward to celebrating the win with the team.”

Director of Customer Development and Delivery, Karina Bourne, said Kinetic IT being awarded the contract sees NTG’s service continuity maintained and uplifted, with the IT managed services provider committed to further innovation to enhance customer experiences.

“It’s a pleasure to work with the Northern Territory Government and to serve Territorians. This win is great recognition from the customer, in entrusting our crew to deliver IT managed services for another four years. For our Darwin crew, I know we all feel proud to play a part in keeping our communities moving and growing, so we are all absolutely stoked with the news.

“Living, working and contributing through supporting NTG means our services are delivered for Territorians, by Territorians. It’s great to bring together our top tier industry expertise and local knowledge to bring to life great customer service and experiences. I’m looking forward to continuing our partnership with NTG.”

Northern Territory Government
Group Executive, Government, Education and Critical Infrastructure, Wayne Berriman and Director of Customer Development and Delivery, Karina Bourne.

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An enduring relationship / Kinetic IT and the Northern Territory Government

Since establishing itself in the Northern Territory almost 15 years ago, Kinetic IT has demonstrated a strong commitment to local industry and community development.

Kinetic IT is a major partner of the Northern Territory Digital Excellence Awards, previously sponsoring the Community Benefit Award.

This year, Kinetic IT is sponsoring the Host Supervisor of the Year category in the GTNT Group Awards which recognise outstanding work from the apprenticeship and traineeship community of the Top End.

The Darwin team regularly takes part in industry events in the NT, including school and career expos, to show young Territorians the career pathways available in IT. Recently, the NT crew attended the Casuarina Senior College expo where crew, including trainees, attended round table chats with years 10 and 11 students.

“Meeting and talking with young people about choosing a career in IT is one of the best parts of our jobs, and having the local connections we do means we can build enduring relationships with those we meet.

“These meets have led to many of our current Kinetic IT crew joining the organisation. IT is a really exciting industry to work in, so we’re looking forward to playing our part in growing the sector up north.”

The new contract begins 1 April 2023 and secures jobs in the Territory for our crew until 2027.