Insights: Announcement

Kinetic IT and Northern Territory Government: Taking on Australia with Service Excellence

Kinetic IT and the Northern Territory Government of Australia (NTG) have been named Finalists in the Customer Service Institute of Australia’s (CSIA’s) Australian Service Excellence Awards 2013.

Australian Prime Minister Kevin Rudd says “I congratulate all the individuals and organisations which have been nominated for their vision, creativity, drive and enthusiasm to do their jobs well and exceed customers’ expectations.

Quality customer service drives success in business, and makes a difference to the lives of both customers and employees.”

This national award process will see Kinetic IT and the Northern Territory Government join forces against Australia’s best in the ‘Service Excellence in a Service Desk/ Help Desk’ category.

“Our ICT Service Centre supports All-of-Government in the Northern Territory, so customer service quality is absolutely integral to smooth operations. We’re fortunate that the CSIA recognises our achievements in this area,” says Kathleen Robinson, Chief Executive Department of Corporate and Information Services, NTG.

According to Kinetic IT CEO Terry North, “Kinetic IT has built a very strong working relationship with the Northern Territory Government over the last few years and we’re thrilled that our combined efforts have resulted in the high level of service we deliver from our dedicated ICT Service Centre.”

Finalists are viewed by the CSIA as being Australia’s top customer service organisations, and will undergo a stringent judging process by the Australian Service Excellence Awards judging committee to decide the winners.

Winners for all categories will be announced on 9 October at the Awards Gala Presentation Dinner at the Crown Palladium in Melbourne.

“We’re very excited to be flying the customer service flag for the Northern Territory and hope we can do them proud come October,” concludes North.