Kinetic IT has picked up two of three service towers under a major ICT contract refresh with the Department of Defence worth more than $90million over three years.
Defence went to market seeking improved clarity and consistency across one of the most complex IT environments in Australia.
Chief Executive Officer Michael North attributes the win to Kinetic IT’s proven performance in large government and commercial IT environments.
“Our track record transforming, streamlining and managing multi-vendor IT operations is something we’re really proud of, and we’re excited to take our unique style into the federal government arena,” Mr North said.
“We’ll be working on behalf of Defence to integrate their services and coordinate multiple suppliers to bring increased alignment and optimisation of their IT operations.”
Kinetic IT will also transform the ICT support experience for Defence’s 100,000 personnel with a focus on end-user satisfaction.
“The Service Desk component will manage and streamline a single point of contact for ICT engagements and support the adoption of new technologies across the agency,” Mr North said.
Kinetic IT Chief Product Officer Brett Roberts said the Defence deal follows the trending industry demand for organisations that can navigate complex IT environments and tailor solutions that unlock improved business outcomes.
“We invest heavily in our capabilities in Service Integration and Management (SIAM) and leading technologies to provide a true alternative in the ICT sector for large enterprises,” Mr Roberts said.
“We believe in fostering new talent to drive innovation, we’re proudly Australian owned and passionate about developing local skills and expertise.”
As part of the partnership Kinetic IT will establish a new office in Canberra, create 180-200 jobs and commit $2.35million for industry and community engagement in the region.
Mr North said this would include sponsoring local organisations to support Science, Technology, Engineering and Maths (STEM) education and industry participation, up to 21 IT scholarships and over $1million for up to 24 traineeships over the contract term.
“We’re particularly excited to start working with organisations such as Soldier On and Defence Families of Australia to support current and former service personnel and their families, and provide career opportunities” Mr North said.