• Who We Are
    Who We Are
    We’re a leading Australian-owned IT service provider of adaptive technology solutions that harness human intelligence, enhance the user experience and drive meaningful change.
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    • We're Tailored
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    We honour what we do, value friendship and family, celebrate success and have fun.
  • What We Do
    What We Do
    Kinetic IT provides technology solutions, tailored to your environment to enhance the end user experience.
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    • Experience Progress
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    We are diligent, professional and do what we say we will do.

  • How We Work
    How We Work
    How we’re playing our part to build a bright and sustainable future for our industry and communities.
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    We commit ourselves to delivering the best experience for those we connect with.
  • Our Insights
    Our Insights

    Keep up to date with the latest industry news, Kinetic IT insights, and shared resources. 

    ServiceNow ISG

    Kinetic IT identified as ServiceNow ‘Rising Star’ in ISG Provider Lens™

    •
    May 10, 2022
    Disinformation

    Disinformation and You

    •
    May 10, 2022

    Case Study: WA Department of Education – ICT Digital Census

    •
    April 28, 2022

    From the Frontline: Tim Griggs on Life After Service

    •
    April 26, 2022
    View More Insights
  • Our Partners
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    Working together for the advancement of our customers, our crew, our industry and community.
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    Learn more in our Partners Team Video
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    We strive to add value to our customers, to our company, to our profession and to ourselves.
  • Work With Us
    Work With Us
    We celebrate diversity, value authenticity, and love a bit of quirkiness. Join for the exciting opportunities, stay for the amazing journey.
    Explore Life At Kinetic IT
    Current Opportunities
    Live your best life and join Australia’s largest independently owned IT company.
    • Continuous Opportunity
    • Experience Connection
    • Create Impact
    • Recognition & Respect

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Category: Case Studies

Qantas
Case Studies

Case Study: Qantas welcomes aboard AVA

Our Automated Virtual Agent – AVA – is a cloud-native, serverless conversational AI solution developed by Kinetic IT within Amazon Web Services. AVA converses with staff using voice or text via telephone, verifies their identity and fulfils simple requests.

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February 22, 2022
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