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We all know that poor IT support is a thorn in the side of any organisation. Kinetic IT service desk support ensures that your end-users receive prompt, effective advice that builds their trust.
Our teams are based right here in Australia. Whether you want tech support onsite, online or both, we can offer you a flexible, scalable and response service that meets your needs.
Think of a Service Desk as the nerve center. Just like a nervous system keeps your body functioning, a Service Desk keeps even the most complex organisations up and running.
That might mean rapidly solving a network breakdown that impacts hundreds of schools on exam day, or helping a classroom teacher reset their password.
No matter the scope of the issue, your staff and customers are not just a ticket number to us. Our technicians are trained to handle everything from the most complex system failures to a simple forgotten password. We’ll be the nerve center that sends the right signals at the right times, so every interaction leaves users feeling heard and helped.
Choose from remote support, on-site presence, or a hybrid approach tailored to your business needs. Our teams can integrate seamlessly within your organisation or operate as a shared resource, offering the agility to adapt as required.
Whether you need support during business hours, extended hours, or 24/7 availability, our diverse support coverage options ensure we’re always there when you need us.
From basic troubleshooting to addressing complex technical challenges, our structured approach ensures every issue is handled by the right level of expertise.
Enhance user experience and accessibility with our range of support channels, including self-service portals, phone support, email, live chat, walk-in centres, tech bars, and VIP/executive support services.
Our Australian-based teams deliver superior customer satisfaction with expert knowledge and a friendly approach.
While we handle the nitty gritty of your support requests and continuously improve your systems, you can look ahead to what’s next for your business.
Our walk-in centres and tech bars provide immediate support for people on the ground. We’ll even be there at business-critical events to ensure everything goes off without a hitch.
We adapt to your business cycles and events, offering surge capacity and a variety of support models to match your operational needs.
Our IT Service Desk seamlessly integrates with Automation & AI services to bring you cutting-edge solutions. This doesn’t mean you lose that personal touch. By leveraging best-in-class automation and AI platforms, we simply elevate our virtual customer support channels — so users don’t feel like they’re trapped in a loop.
When it comes to self-service portals, Interactive Voice Response (IVR) systems, and virtual agents, our intelligent approach ensures quicker resolutions, reduced wait times, and an overall enhanced user experience.
Kinetic IT acknowledges the Traditional Owners of the lands on which our crew, customers and communities live and work across Australia. We acknowledge the enduring connections Aboriginal and Torres Strait Islander people have with land, sea, and community, as the oldest continuous culture in the world. We pay our respects to the Elders past and present and commit to ensuring that we operate in a fair and ethical manner that respects Aboriginal and Torres Strait Islander peoples’ rights.
