White Paper


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Capitalising on a growing competitive market, organisations today are increasingly consuming ICT services from a diverse range of technology and service providers.  However, without effective management, a multi-sourced environment can result in increased risk, greater complexity and unwanted additional costs.

Service Integration and Management, or ‘SIAM’, is an approach designed to maximise value and optimise performance through the seamless integration of multiple suppliers.  Focusing on coordination, collaboration, interoperability and delivery, SIAM creates a single, unified and high performing ICT ecosystem.

To help our customers gain control of their SIAM ecosystem, we developed the Kinetic IT MAIDE Model which encompasses five core functions: Manage, Assure, Improve, Design and Enable, and introduces a Service Integrator role.  Each function operates with a distinct relationship with the Service Integrator and performs specific roles, responsibilities and activities within the customer organisation.

Our MAIDE Model is founded on years of experience in both SIAM theory, and the design, implementation and operation of SIAM models in various enterprise-scale organisations.  Designed more as a guide than a definitive standard, the MAIDE Model can be tailored and adapted to the varying challenges, opportunities and unique requirements of any organisation.

Click here to read the MAIDE for SIAM White Paper.

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