Service Integration and Management (SIAM) is a hot topic right now, generating interest but also many new questions.
Written by Simon Dorst, Michelle Major-Goldsmith and Steve Robinson from Kinetic IT and published by Axelos, our whitepaper explains the importance of SIAM as both framework and function. SIAM uses the tried-and-tested, best practice ITIL processes and concepts and creates a functional layer of accountability, governance, monitoring and control across all suppliers.
It outlines Kinetic IT’s belief that SIAM can be used to effectively manage a multi-provider model in enterprise environments, backed by real-life examples where this theory is put into practice. “The key to understanding SIAM is to understand the concepts before diving into the detail. This whitepaper helps to do this, by successfully building on the earlier AXELOS whitepapers on SIAM,” writes Kevin Holland, SIAM consultant and author, in the foreword.
Axelos is the owner of global best practice methodologies such as ITIL® and PRINCE2®, used in more than 150 countries worldwide. They look to continually modernise the use of these frameworks using practical methods such as those employed by Kinetic IT.
Access ‘Who is the King of SIAM?’ here.