Insights: Whitepaper

SIAM: Momentum accelerates with BoK and certification course announcements

Interest in SIAM (Service Integration and Management) as a means to better manage multi-provider environments in IT is gaining momentum globally at an increasing pace. This is further illustrated by the imminent arrival of a SIAM Certification (Q1, 2017), based on the soon-to-be-released SIAM Foundation Body of Knowledge (BoK) by the British Computer Society (BCS) and EXIN.

SIAM statistics

Simon Dorst, Manager, Service Management Services at Kinetic IT, and Michelle Major-Goldsmith, Manager, Service Management Capability have the unique perspective of being the only Australian contributing architects to this Global BoK and Certification program. Kinetic IT is now gearing up to go to market with a national training accreditation towards the end of Q1 2017.

“The multi-provider delivery models used by many modern enterprises have created an interest in the benefits of SIAM. People are looking for better defined and more cohesive control structures that allow for the management of multiple service providers in a consistent and efficient way,” says Simon.

The driver for SIAM is the desire to improve value, remove reliance on single suppliers, establish effective controls, and provide the flexibility to use ‘best of breed’ service providers and services.

“Over the past few years we’ve been working with our customers at the forefront of the practical application of SIAM here in Australia,” Michelle added. “This experience has been a key contributor to our involvement in developing the SIAM BoK.”

The establishment of this SIAM BoK and Certification is a significant step forwards as it will establish common understanding and clarity to everyone (customers, providers & professionals) about what SIAM is, as well as a level of certification\validation for those working in SIAM-related roles.

For those with an interest in reading more about the application of SIAM and how it works with ITIL, we also recommend reading “Who is the King of SIAM?”, authored by Simon, Michelle and Steve Robinson, Principal Consultant SIAM at Kinetic IT and published by AXELOS.

If you would like to be kept informed of the availability of the SIAM training or have further questions, please email