On 7 June 2017, our very own Simon Dorst (Manager, Service Management Services) and Michelle Major-Goldsmith (Manager, Service Management Capability) won the Thought Leadership Award, for their groundbreaking SIAM Body of Knowledge, at the itSMF UK Professional Service Management Awards.
The award celebrates an author, special interest group, or industry body that has made the most significant contribution to thought leadership within the service management community. Simon and Michelle joined a team of global architects on stage to receive the award for their SIAM Body of Knowledge. This achievement recognises the significant contribution by Simon and Michelle to this valuable work, and Kinetic IT’s ongoing commitment to the development of SIAM best practices.
The SIAM Body of Knowledge
Since its launch, the SIAM Body of Knowledge (BoK) and the certification have been widely acclaimed. They have received strong public endorsement from experts and members of the service management community for their relevance and value to thought leadership in the multi-provider IT arena. In addition to receiving this award, the SIAM BoK is nominated for the itSMF Australia Innovation of the Year Award which will be announced at the annual gala awards event in August 2017.
Here is some feedback we received from an Australian government employee about the SIAM BoK:
“First off, thanks for the free access to the SIAM documentation. It is first-class material and presented in a simple and usable format. All up I’m still reading through it and being impressed, I guess I owe Simon and Michelle an apology as I was quite sceptical of their SIAM presentation at last year’s itSMF gathering in Brisbane. This clearly demonstrates what SIAM is, the benefits of applying the principles and how to implement it.”
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SIAM Foundation Certificate Course at Kinetic IT
SIAM (Service Integration and Management) is a management methodology that can be applied in an environment that includes services sourced from multiple service providers. SIAM differs from traditional multi-sourced ecosystems, with a strong focus on management, integration, assurance, and coordination to ensure that the customer organisation gets maximum value from its service providers.
After a successful pilot in April (the first SIAM course in the Southern hemisphere), we’ve added the SIAM Foundation Certificate Course to Kinetic IT’s external training offering.
This three-day accredited course fills a gap in the current ICT certification landscape and provides an ideal opportunity for delegates to expand their knowledge in service integration and management. Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating models.
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