Insights: Announcement

Michelle Major-Goldsmith awarded itSMF Australian Service Management Champion of the Year

Riding high on the earlier success of the SIAM Foundation Body of Knowledge (‘BoK’), Kinetic IT’s Michelle Major-Goldsmith (Manager, Service Management Capability) has once again struck gold after being awarded the ITSM Champion of the Year at itSMF Australia’s 20th Annual Gala Awards event last night.

The prestigious award celebrates a Service Management practitioner who has continuously displayed outstanding personal and professional skills in advancing industry recognition of Service Management through leadership, practical experience and public advocacy.

RELATED CONTENT: The Women of Kinetic IT – Michelle Major-Goldsmith

Michelle Major-Goldsmith’s achievements in SIAM

In no small measure, this award was decided on the back of the SIAM Foundation Body of Knowledge, of which Michelle was part of the Foundation Architect team, and for which she jointly won the itSMF UK Professional Service Management Thought Leadership Award in June this year.

This achievement not only recognises the commitment and contribution of Michelle, but also the increasing relevance and acceptance of the SIAM Best Practice.

RELATED CONTENT: Partnering for Success: SIAM Body of Knowledge Takes Home the itSMF UK Thought Leadership Award

What is SIAM?

SIAM (Service Integration and Management) is a management methodology that can be applied in a multi-service provider environment. Differing from traditional methodologies, it focuses on management, integration, assurance, and coordination to ensure that the customer gains maximum value from its service providers.

Last month Kinetic IT launched its SIAM Foundation Certificate Course.  This three-day accredited course fills a gap in the current ICT certification landscape and provides an ideal opportunity for delegates to expand their knowledge in service integration and management. Delegates learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating models.

Initial participant responses have been positive, with feedback such as:

“The course was very useful to me. It provided a framework to all the moving parts I’m a part of.”

“My understanding of SIAM increased greatly because of this course.”

“SIAM is not only about ITIL … it is a blend & integration of various practices.”

SIAM Foundation Certificate courses are available throughout the remainder of 2017.  For more information, please contact our Training team at

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