Kinetic IT and the Northern Territory Government of Australia (NTG) celebrated an impressive win this week at the National 2014 Australian Service Excellence Awards in Melbourne.
The NTG and Kinetic IT were awarded national winner for Service Excellence in a Service Desk for their Territory-wide service to 33 agencies spread across approximately 600 urban and remote sites.
The win comes off the back of a stringent judging process conducted by the Customer Service Institute of Australia (CSIA), which saw Kinetic IT and the Northern Territory Government join forces to compete against some of the nation’s largest customer service organisations.
Kinetic IT’s CEO, Terry North, acknowledged the achievement, which is the second CSIA award for the NTG in as many years:
“Our work in the Top End has been an incredible opportunity to enhance what we do well, and we continue to deliver award-winning service for our customers. Last year’s win was a real honour, and this year I couldn’t be prouder of our team. The relationship we have with all of our customers is so important to everything we do, and so much about our business with the NTG is unique. There’s no other place like it in the world.”
This win was one of two for Kinetic IT at the 2014 Australian Service Excellence Awards, which also announced the Western Australian Department of Education and Kinetic IT as the state winners for ‘Customer Service Team of the Year’.