Insights: Announcement

Kinetic IT and WA Department of Education Win 2014 CSIA Award

Kinetic IT and the Western Australian Department of Education celebrated an impressive win this week at the National 2014 Australian Service Excellence Awards in Melbourne.

The Department and Kinetic IT were awarded the Western Australian State Winner for the Customer Service Team of the Year for their Schools Onsite Support (SOS) team.

The win comes off the back of a stringent judging process conducted by the Customer Service Institute of Australia (CSIA), which saw Kinetic IT and the Department join forces to compete against some of the nation’s largest customer service organisations.

Kinetic IT has worked in partnership with the Department for over 14 years, delivering communication technology services to more than 33 000 staff and almost 270 000 students over 800 worksites and 2.6 million square kilometres.

Part of the success of Kinetic IT’s service delivery are the SOS team – who are essentially the face of Department of Education ICT while out in WA schools.

The Department’s Director Strategic Service Delivery, Tim Yorke, comments on the win:

“Recognition at this level by the Customer Service Institute of Australia highlights the results that come from innovation, hard work, and a commitment to excellence. Once again, the valued, productive partnership that exists between the Department of Education and Kinetic IT has produced a significant achievement which will extend benefits to all teachers and students in Western Australian public schools.”

Kinetic IT CEO, Terry North, acknowledged the many parties contributing to the win:

“I am incredibly proud of everyone involved in winning this award. Judging by CSIA is a serious and involved process and I am always reminded of the synergy needed between our guys and our customer to achieve a service award like this at a national level. Seeing the team travelling to remote locations with only a swag and their supplies to deliver an award-winning service to a school and the Department – that’s a proud moment.”

Kinetic IT were also honoured to stand with their Northern Territory Government customer to accept the Northern Territory State and National Winner for Service Excellence in a Service Desk/Helpdesk at the same event.