Kinetic IT and the Western Australian Department of Education took home a prestigious award at this year’s itSMF Australia IT Service Management Industry Awards.
The annual national itSMF Industry Awards program is designed to recognise organisations that have achieved extraordinary success through innovative and effective IT best practices.
Kinetic IT and the Department of Education were announced as winner of the ‘Innovation of the Year’ award for their ICT Dashboard at a Gala awards dinner, in Melbourne.
The ICT Dashboard is aimed at improving the visibility of ICT service operations within schools across WA, allowing them to identify and, where possible, rectify issues in their own environment.
“As one of the first adopters of ITIL Service Management methodologies in Australia (a framework itSMF advocates), we’re very pleased to be recognised for the dedicated work we do together with our customers – it’s certainly integral to effective IT service delivery,” says Kinetic IT CEO Terry North.
Additionally, Kinetic IT along with one of their customers were also named national finalists in the ‘Service Desk Team Project of the Year’ category for their Service Centre.
Kinetic IT and its customers are celebrating a highly successful awards season, also being named finalist with the Department of Education at the national iAwards to be announced on Friday 29 August 2014, and in a variety of categories at the Customer Service Institute of Australia’s (CSIA) Service Excellence Awards to be announced on 7 October 2014.