Kinetic IT, Australia’s largest privately-owned ICT managed services provider, has been awarded a two year contract to provide a comprehensive range of ICT operations to St John Ambulance.
St John Ambulance has been serving the Western Australian community for over 100 years, providing ambulance and paramedic care, first aid training and products, plus a variety of community care services.
“Kinetic IT is thrilled to be St John Ambulance’s supplier in their move from an entirely in-sourced ICT environment to an outsourced model. This will see us supporting over 1000 SJA people directly and positively impacting a further 4000 volunteers throughout the state,” says Kinetic IT CEO Terry North.
“Kinetic IT brings with them a wealth of knowledge and experience in supporting and maintaining critical I.T. infrastructure,” says Ashley Morris, Technical Services Director at St John Ambulance.
We are already seeing improvements in performance as a result of their input and we are very pleased to have them on board.”
As part of the agreement, Kinetic IT will provide a service centre, project management and transition services, server, security, network and storage management, desktop services and support, a standard operating environment and an overarching strategic IT Service Management model.
According to Mr North, “Kinetic IT’s ability to align ICT services to any organisation’s business objectives, meet industry benchmarks whilst facilitating ongoing improvements, innovation and scalability is a key differentiator in the ICT outsourcing market for us.”
The delivery of services will be spread across 38 separate locations throughout Western Australia, including 6 primary offices in the CBD and major regional centres, as well as additional volunteer sub-sites which will be supported as required.
“St John Ambulance’s requirements included an extremely rapid take-up of services, with the majority of services being transitioned within two weeks of Kinetic IT being on site. Our ability to meet such demand is a testament to our focus on eliminating risks and rapid capture of knowledge, often aspects not well understood within most complex ICT environment,” adds Mr North.
“We’re confident that Kinetic IT and St John Ambulance will continue to build on this relationship throughout and beyond our initial contract – our commitment to continual service improvement is evidenced by the number of longstanding customers we already have.”