Kinetic IT’s Michelle Major-Goldsmith (Manager, Service Management Capability) and Simon Dorst (Manager, Service Management Services) have been busy over the past few months compiling expert insight, experiences and advice from almost 40 global SIAM professionals to create a sequel to last year’s award-winning SIAM Body of Knowledge (BoK).
DOWNLOAD: SIAM Professional Body of Knowledge
SIAM Professional Body of Knowledge
The SIAM Professional BoK, which was successfully launched on 12 December 2017, has been in high demand, with over 3,500 downloads since its public release. It expands on the theory of the SIAM Foundation BoK to provide more in-depth practical application guidance through best-practice case studies.
The SIAM Professional BoK is now available as a free download and will be complemented with a SIAM Professional Accreditation Course by EXIN and BCS, which will be included in Kinetic IT’s SIAM training service offering from mid-next year onwards.
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- ‘SIAM…the GOOD, the BAD, the OBLIGATORY and the VIRTUOUS’ – itSMF UK ITSM17 conference presentation by Claire Agutter, Director, Scopism, Michelle Major-Goldsmith and Simon Dorst from Kinetic IT.
- SIAM BrightTALK – webinar recording.
- ITSM Crowd – webinar recording.