In a major feat for the Australian ICT industry, technology-led services provider Kinetic IT was twice named a ServiceNow leader in the ISG Provider Lens™ ServiceNow Ecosystem Partners 2023 survey.
The company was one of the only Australian owned and operated IT providers to be identified as a ServiceNow leader alongside global players currently operating in the Asia-Pacific market.
Get exclusive access to the ISG Provider Lens™ ServiceNow Ecosystem Partners 2023 report. Compare provider strengths, challenges, competitive differentiators and see why Kinetic IT is a ServiceNow Leader.
Kinetic IT was identified as a “Leader” in ISG’s Provider Lens™ evaluation for the 2023 ServiceNow Ecosystem Partners 2023 survey in Consulting Services. In 2022, the company was named a “Rising Star” in the same quadrant – the upgrade representing a significant achievement.
Elite partner, now ServiceNow leader
In addition to this, Kinetic IT was also identified as a “Leader” in the 2023 ServiceNow Managed Services Provider quadrant, and a “Rising Star” in the ServiceNow Implementation and Integration Services quadrant.
The ISG Provider Lens™ ServiceNow Ecosystem Partners study examined the extensive, global and complex partner network of the leading workflow management software solution company, ServiceNow, founded in 2004. The ISG Provider Lens™ survey included the following three quadrants: ServiceNow Consulting, ServiceNow Implementation and Integration, and ServiceNow Managed Services.
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Kinetic IT’s Principal Consultant for ServiceNow, Daniel Spada, said being named a ServiceNow “Leader” honoured the significant training and investment the company has put in over the past 12 months after being recognised as a “Rising Star” last year.
“Thank you to ISG Provider Lens™ for recognising Kinetic IT as a national ServiceNow leader. By boldly taking action and seizing the opportunity at hand, we have demonstrated our commitment to ServiceNow; it’s amazing to see this commitment rewarded.
“I’m really proud of our ServiceNow practice at Kinetic IT. Following last year’s survey, we’ve continued to build our industry best practice approach through seeking deeper and richer customer feedback to enhance our delivery, alongside further investment in training and our crew.
“To be identified as a ServiceNow leader is a testament to the efforts of everyone on our team. Congratulations to our crew who work every day to provide customers with elevated experiences through the Now Platform®.”
Kinetic IT has maintained a significant capability in ServiceNow over the last 13 years, delivering implementation and project services to a broad range of industries. The ServiceNow partnership with Kinetic IT is one of the longest-standing in Australia.
The national IT company has participated extensively in the ServiceNow ecosystem, both locally and globally, featuring regularly at ServiceNow conferences, presenting thought leadership, solution designs, and best practices in the use of ServiceNow on the international stage. More recently, Kinetic IT sponsored the ServiceNow Summit events in Perth, Western Australia, and Canberra in the Australian Capital Territory.
Kinetic IT crew are also involved in exclusive programs such as ServiceNow’s Developer MVP program, the Certified Master Architect (CMA) program and Certified Technical Architect (CTA) program.
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Daniel said Kinetic IT was well positioned to respond to growing market trends. ServiceNow’s growth in the Asia-Pacific market had seen demand for digital transformation solutions grow across Australia.
With big moves in the artificial intelligence domain, along with Australian businesses seeking to be more efficient and productive, Kinetic IT’s cornerstone for ServiceNow delivery is in providing heightened customer service and experiences, support through extended business hours and forging enduring relationships for a thriving Australian economy.
Head of Consulting Services, Kevin O’Sullivan, said the results of the ISG Provider Lens™ survey were fantastic recognition of the comprehensive offerings Kinetic IT’s ServiceNow practice provided.
“As identified by ISG, Kinetic IT is a ServiceNow leader with a strong presence and competitive position in the Australian market – a testament to our long-standing partnership with ServiceNow.
“Complemented by our combined Professional Services capabilities across cybersecurity, data and intelligence, and service integration and management, we’re set to continue to deliver outstanding services for customers and reaffirm ourselves as the national experts in digital transformation services.”
ISG Provider Lens™ research is produced by Information Services Group (ISG), a leading global technology research and advisory firm. Visit the ISG Provider Lens™ website for details.
Visit ServiceNow at Kinetic IT to download the ISG Provider Lens™ report.
About Kinetic IT – an Australian ServiceNow leader
Kinetic IT is trusted by Australian organisations to elevate employee experiences, increase productivity, and enable scale and growth. With its nationwide practice and expertise, Kinetic IT knows how to maximise your investment in the Now Platform® and transform your business.
The result? Fit-for-purpose solutions, award-winning service delivery, and consistent customer satisfaction. Kinetic IT’s strategic offering is complemented by extensive consulting, service management, service integration, and cyber security experience.
Find out more about ServiceNow at Kinetic IT.
