Kinetic IT’s Michelle Major-Goldsmith (Manager, Service Management Capability) and Simon Dorst (Manager, Service Management Services) have been busy over the past few months compiling expert insight, experiences and advice from almost 40 global SIAM professionals to create a sequel to last year’s award-winning SIAM Body of Knowledge (BoK).
The SIAM Professional BoK, which was successfully launched on Tuesday 12 December 2017, has been in high demand, with over 3,500 downloads since its public release. It expands on the theory of the SIAM Foundation BoK to provide more in-depth practical application guidance through best-practice case studies. The SIAM Professional BoK is now available as a free download and will be complemented with a SIAM Professional Accreditation Course by EXIN and BCS, which will be included to Kinetic IT’s SIAM training service offering from mid-next year onwards.
Helpful SIAM Resources
‘SIAM…the GOOD, the BAD, the OBLIGATORY and the VIRTUOUS’ itSMF UK ITSM17 conference presentation by Claire Agutter, Director, Scopism, Michelle Major Goldsmith and Simon Dorst, Kinetic IT
SIAM BrightTALK webinar recording
ITSM Crowd webinar recording